Warranty Products
We warrant our furniture with the
manufacture back-up warrantee. We also warrant that our
products are free from defective materials and workmanship,
which does not include any small cracks in the end grain of
wooden furniture. Special condition may apply on products
bought for general public or commercial use.
All of our products sold to the original owner are
guaranteed for standard use. We offer a 2-year warranty
against manufacturing defects. This warranty does not apply
to damage resulting from accident, alteration, misuse,
tampering, negligence, abuse, or normal wear.
100% Product Guarantee
If you're not satisfied with our product, let us know and
we'll make it right. Within 30 days, we'll gladly replace
it, refund your money (excluding delivery and restocking
charges*) or credit you for our other items. After 30 days
items may be exchanged for the same product or for
merchandise credit.
Return
Policy
Return Merchandise Authorization (RMA)
Policy
Any claim for defective merchandise must be packed in
Anderson Teak original boxes and without writing on the box.
If you are not satisfied with the product, it may be
returned in its original condition within 30 days for a full
refund, excluding shipping and re-stocking fee.
There will be 15% re-stocking fee for all return items (call
for details).
Claims for defects or missing parts must be made within 7
days only. After 7 days, there is no service. NO
EXCEPTION.
Pictures are required to claim
merchandise defective. Please e-mail to
cs@andersonteak.com or mail in to
our address.
We will not accept any exchange or return on any used,
previously displayed, or assembled merchandise.
Any claims for merchandise damaged in transit must be made
through carrier. Before signing freight bill, please
inspect all boxes for damages (make sure the carrier signs
the freight bill for any damages).
All returned shipments must be freight prepaid and include
the RMA number and a copy of the original invoice.
All cushion order are final. No return and no refund.
No cash refunds. Exchange and credit only.
The RMA policy is for Reseller only. We reserve the right
to refuse service to anyone.
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Professional Commercial Patio Furniture
We manufacture
a huge range of premium teak outdoor furniture and all-weather
rattan products to suit every purpose. Our furniture lines are
custom built primarily for use in a commercial environment.
Our
furniture factory is designed for large scale production and we
carters to motels, hotels, resorts, country clubs, beach clubs,
apartment complexes, condominiums, homeowners association, theme
parks, malls, restaurants, schools, cruise ships and other
public places at
factory direct
prices.
We are the maker and distributor of affordable quality of teak
patio furniture, all-weather rattan furniture and casual outdoor
furniture products.
Anderson Collections furniture is long lasting and great
value for money, excellent quality, custom built, custom design,
OEM, efficient service and discounted shipping rates.
Thank you a million for being your supplier of our fine teak
patio furniture. We are proud to serve you. Below are only
part of our on-line customers. We have hundreds more customers
that for privacy reason are not listed here.
Hi Bob and
Jeffry,
The set was
delivered today and I just finished setting it up. It looks
beautiful, solid, and sleek. Thanks very much!
Don M.
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